Every piece is made after you order
Nothing here sits in a warehouse waiting. You choose a design, you tell us the name, and we make that exact piece for you. That is why it takes a little longer than ordinary shopping, and why it arrives as something nobody else owns.
The four steps
1. Choose your design
Browse by theme, by who it is for, or by the occasion. Each design is available in several sizes or finishes.
2. Enter the name
Type the name exactly as you want it to appear, including capital letters. Wall clocks fit up to 12 characters. Watch dials fit up to 10. Letters, numbers and spaces only.
3. We check it by hand
Before anything goes into production, a person reads your order. If the name looks like a typo, or if the characters will not fit the design cleanly, we email you first rather than guess.
4. Production and delivery
Production takes 3 to 5 business days. Delivery takes a further 10 to 15 business days. You get a tracking number as soon as your parcel leaves the workshop.
A few things worth knowing
- Check your spelling. We reproduce exactly what you type. We cannot change a name once production has started.
- Accented characters. Some designs cannot render accents cleanly. If yours contains one, email us before ordering and we will tell you honestly whether it will look right.
- Returns. Because your piece exists only because you ordered it, we cannot accept returns for change of mind. If it arrives damaged, or the name is wrong through our error, we remake it at no cost.
- Ordering for a date. Count back at least four weeks from the day you need it in hand. For Christmas, order by the end of November.