Help Center
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- Shipping and delivery — real timelines for every line, tracking, ordering for a date
- Track your order — where your parcel is and what the delays mean
- Frequently asked questions — sizes, materials, washing, returns
- How personalization works — for the wall clocks and watches only
The four questions we get most
How long will my order take?
Production is 5 to 7 business days on every line, then 7 to 15 days for delivery in the United States. Nothing is held in stock, so the clock starts when you order, not when we pick it off a shelf.
Can I return it if I change my mind?
If it has no name on it — a table runner, sofa cover, tree skirt, ornament or hoodie — yes, within 30 days, unused and in original condition, with return shipping paid by you. Email us for the return address first.
If it is a personalised wall clock or watch, no. That piece carries a name and cannot be sold to anyone else.
What size do I need?
Table runners: measure the length of your table. Sofa covers: measure across the back, arm to arm. Tree skirts: look at the widest branches and the stand, not the height of the tree. Every product page carries the full measurements, and the sizing guides on the blog walk through the awkward cases.
It arrived damaged. What now?
Email us within 30 days with your order number and a photo. We remake and reship free, and we do not ask you to send the damaged one back. This applies to everything we sell, personalised or not.
Policies
Talk to a person
Email us and you get a reply from someone who can actually look at your order, within one business day, Monday to Saturday. Include your order number and a photo if something is wrong.
Questions about your order?
Email support@miravocustom.com and a person who can open your order will reply — include your order number if you have one.
Mon–Sat, 9:00 AM – 5:00 PM
Miravo Holdings LLC, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110