Refund policy

Personalised items cannot be returned for change of mind

Every piece we make carries a name chosen by the buyer. That makes it unsellable to anyone else, so we cannot accept returns simply because you changed your mind. Please check your spelling, your size and your chosen finish before you place the order.

When we do refund or remake

We will remake and reship your order at no cost, or refund it in full, if:

• the item arrives damaged or defective;
• the personalisation is wrong because of our error;
• you received the wrong item;
• the parcel is confirmed lost in transit.

Email support@miravocustom.com within 30 days of delivery with your order number and a photo of the problem. A photo is enough — we do not require you to ship the item back before we act.

Cancelling an order

You can cancel free of charge at any time before production starts, which is usually within 24 hours of ordering. Once we have begun making your piece we cannot cancel it, because the personalised parts are already committed.

Spelling mistakes

We reproduce exactly what you type. If you notice a typo, contact us immediately. If production has not started we will correct it free. Once it has started, a remake is chargeable, because the first piece cannot be sold to anyone else.

Refund timing

Approved refunds are issued to the original payment method. Your bank typically takes five to ten business days to show the money back in your account.