Refund policy

Summary

Change of mind	Not accepted — every item is made to order just for you
Misprinted, defective or wrong item	Free replacement (remake and reship), no return needed, 30 days from delivery
Lost parcel	Free replacement
Cancelling before production	Free

Which items can be returned

Every item we sell is printed and made to order for you after you place your order, and nothing is held in stock. For that reason we do not accept returns or refunds for a change of mind, including for wrong size or colour choices made at checkout.

If your item arrives damaged, faulty, misprinted or is not the item you ordered, you are fully covered: we remake and replace it free of charge, as described in the damaged, wrong or lost section below.

Return window (damaged, faulty or wrong items)

You have 30 calendar days from the date your order is delivered to start a return. The date of delivery is the date shown on the carrier tracking.

Condition the item must be in

Unused, unwashed, and in the condition it arrived in, with any packaging or tags it came with. An item that has been washed, cut, altered or used cannot be returned, because it cannot be resold.

How to start a return

Email support@miravocustom.com with your order number and which items you want to return. We reply within one business day with the return address and instructions.

Please do not post anything back before you have that email. Parcels sent without a return authorisation can be lost at the warehouse and we cannot refund what we cannot identify.

Return method and who pays

Returns are made by mail. You choose the carrier and you pay the return postage. We recommend a tracked service — until the parcel reaches us it is your responsibility, and without tracking neither of us can prove where it is.

There is no restocking fee. We do not charge anything to process a return.

Refund method and timing

We refund to the original payment method within two business days of the returned item reaching us. Your bank typically takes a further five to ten business days to show the money in your account.

We refund the price of the item. The outbound shipping charge, where one was paid, is not refunded.

Damaged, faulty, wrong or lost items

This section covers everything we sell, personalised or not.

We will remake and reship a replacement at no cost if the item arrives damaged or defective, if the personalisation is wrong because of our error, if you received the wrong item, or if the parcel is confirmed lost in transit.

Email us within 30 days of delivery with your order number and a photograph of the problem. A photograph is enough — in these cases we do not ask you to send the item back, and you pay nothing.

Cancelling before production

Nothing is held in stock, so every order goes into production after you place it. You can cancel free of charge at any time before production starts, which is usually within 24 hours. Once production has started we cannot cancel, because the materials are committed.

Every item is made to order just for you, so once production has started we cannot accept returns or refunds for a change of mind.

Spelling mistakes on a personalised piece

We print exactly what you type. If you spot a typo, contact us immediately. If production has not started we correct it free. Once it has started, a remake is chargeable, because the first piece cannot be sold to anyone else.

Where this policy applies

This policy applies to orders delivered anywhere we ship, including the United States and international destinations. Return postage from outside the United States is paid by you, and any duty already paid on import is not refundable by us — you may be able to reclaim it from your own customs authority.

Your statutory rights

Nothing in this policy affects rights you have under the consumer law of your own country, where those rights give you more than this policy does.

How to contact us

Email support@miravocustom.com. We reply within one business day, Monday to Saturday, 9:00 AM to 5:00 PM Mountain Time.

Miravo Holdings LLC, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States.