Shipping policy
Summary
| Handling | Transit | Total | |
|---|---|---|---|
| United States | 5–7 business days | 7–15 days | 12–22 days |
| International | 5–7 business days | 10–25 days | 15–32 days |
Handling time, by product
Handling time is how long it takes to make your order before it ships. Nothing is held in stock, so this is production, not picking.
| Product | Handling time |
|---|---|
| Table runners | 5–7 business days |
| Christmas tree skirts | 5–7 business days |
| Sofa covers | 5–7 business days |
| Ornaments | 5–7 business days |
| Hoodies, sweaters and t-shirts | 5–7 business days |
| Wall clocks | 5–7 business days |
| Watches | 5–7 business days |
In November and December, handling can run two to three days longer across every line.
Transit time
Once your parcel leaves the workshop, delivery takes 7 to 15 days within the United States and 10 to 25 days internationally. Transit time is counted in calendar days and starts on the day of dispatch, not the day you ordered.
Shipping cost
| Order total | Cost | Service |
|---|---|---|
| Under $69 | $6.95 | Standard, tracked |
| $69 and over | Free | Standard, tracked |
The rate is per order, not per item, and it does not change with quantity or destination. Sales tax, where it applies, is calculated at checkout.
Where we ship
We ship worldwide. Depending on the design, your order is made and dispatched either from our workshop in the United States or from our production partner in China. Orders that cross a border clear customs in the destination country, including orders dispatched from China to the United States. Any duty, import tax or customs handling fee charged there is set by that country and is payable by the recipient, not by us. We cannot calculate it in advance and it is not included in the price you pay at checkout.
Tracking
You receive a tracking number by email as soon as your parcel leaves the workshop. Tracking can take three to five days to show its first scan. That gap is normal and does not mean the parcel is lost. If nothing has moved after seven days, contact us.
Orders that arrive in more than one parcel
Our product lines are produced separately. If you order from more than one line, the items may be made and dispatched at different times and arrive in separate parcels, each with its own tracking number. You are charged shipping once.
Ordering for a specific date
Count back at least four weeks in the United States, or six weeks internationally, from the day you need the item in hand. For Christmas delivery, order by the end of November. Tree skirts and ornaments get busy first, usually from early November.
If something goes wrong
If your parcel is significantly delayed, arrives damaged, or the wrong item arrives, email us within 30 days of delivery with your order number and a photograph. We remake and reship at no cost, and we do not ask you to send the item back. Full detail is in our refund policy.
How to contact us
Email support@miravocustom.com. We reply within one business day, Monday to Saturday, 9:00 AM to 5:00 PM Mountain Time.
Miravo Holdings LLC, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States.